Shipping and Returns
Shipping, Delivery & Returns
Where do you ship?
Currently, we ship worldwide to most countries. We currently do not offer free international shipping, however, we offer a variety of shipping options via the USPS and UPS. While we will prepare all customs forms, we are not responsible for any customs duties, taxes or fees.
Do you ship to PO/APO/FPO addresses?
Yes, we are pleased to offer USPS to Post Office Boxes and APO/FPO addresses.
What shipping options do you offer and what do they cost?
Free USPS Mail shipping on all orders. Need to get it sooner? We offer a range of USPS and UPS shipping options for an extra cost based on the service you choose and the timing for delivery.
When will my order ship?
We process orders within 1-2 business days. Should there be a delay for any reason, we will contact you.
How long will it take for my order to arrive?
All orders should be delivered within 1 to 5 business days within the 48 states and shipments to Canada, Alaska & Hawaii should arrive within 3 to 7 business days.
Once I place my order, can I change the delivery address?
If you have made an error entering your shipping address or need to make a change, please contact us as soon as possible. We will make every effort to correct the delivery of your order.
Where's my package?
Once an order has shipped, you will receive an email with tracking information in order to easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your “spam” folder.
If you believe your package is missing we will start a trace with the appropriate shipping company. This process can take approximately 2-3 business days. We cannot replace packages until they have been confirmed missing.
What if my package arrives damaged?
If your package was damaged during shipment, save the box and merchandise and contact us immediately so we can resolve the issue for you
What is your return policy?
We want you to love your Volto Urbano purchase, so if you are not totally satisfied, please send an email us within 7 days of your purchase, and we will provide a return authorization and mailing information. We will be happy to remit your account for the full amount of your purchase, minus shipping. We will happily exchange it for another Volto Urbano product, refunding or charging the difference. Shipping fees are non-refundable. Please note: Our warehouse does not accept returns. We cannot ensure that we will be able to properly locate and handle your return without the return authorization and the correct return address.
All items purchased directly from voltourbano.com may be accepted for a return. If you purchased a Volto Urbano product from one of our authorized retailers, please contact them for assistance.
Can I exchange a product?
If the product is unopened, we will happily exchange it for another Volto Urbano product of equal value within 30 days of purchase.
Can I return a gift?
If you would like to return a gift that was shipped directly to you, we can provide a gift credit for the value of your return.
How do I start a return?
We are sorry you didn’t absolutely love your Volto Urbano purchase. Please contact our customer service team in order to start the return process.
Do I have to pay return shipping costs?
We’re sorry, but shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your items. We recommend that if you are shipping an item over $75 that you use a shipping service with reliable tracking or insurance. If a return item is lost in the shipment back, we cannot issue a refund.